grmbet Terms & Conditions

1. Acceptance of Terms

By accessing, registering with, or using the grmbet website located at grmbet.app ("the Platform"), you ("the User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with any additional terms, rules, and policies incorporated herein by reference, including but not limited to grmbet's Privacy Policy and Responsible Gaming Policy.

These Terms apply to all users of the Platform, including registered account holders and visitors who browse any part of grmbet.app without creating an account. Your continued use of the Platform following any update to these Terms constitutes your acceptance of those changes.

2. Eligibility

2.1 You must be at least twenty-one (21) years of age to register or use grmbet. This age threshold applies to all users regardless of jurisdiction. grmbet enforces this requirement strictly and will terminate any account found to have been registered by or on behalf of a person under the age of 21.

2.2 You must be legally permitted to use online gaming platforms under the laws applicable in your jurisdiction. It is your sole responsibility to determine whether your use of grmbet is lawful in the jurisdiction in which you reside or access the Platform.

2.3 grmbet reserves the right to request identity verification documentation at any time and to suspend or terminate accounts where verification is not satisfactorily completed within a reasonable period.

3. Account Registration

3.1 To access the full functionality of grmbet, including placing bets, participating in promotions, and processing deposits and withdrawals, you must create a registered account. You agree to provide accurate, complete, and current registration information including your full legal name, date of birth, email address, and phone number.

3.2 Each individual is permitted to hold only one (1) registered account on grmbet. The creation of duplicate accounts is strictly prohibited and may result in the immediate suspension of all related accounts and forfeiture of any associated balances and bonuses.

3.3 You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time PIN issued to your registered phone number. grmbet will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your login credentials.

3.4 You must notify grmbet immediately if you suspect any unauthorised access to your account. grmbet support is available via live chat on a 24/7 basis.

4. Deposits and Withdrawals

4.1 grmbet supports deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other payment methods as made available from time to time on the Platform. The availability of specific payment channels may vary and is subject to change without prior notice.

4.2 All funds deposited into your grmbet account must originate from a payment method registered in your own name. grmbet does not accept deposits from third-party payment sources. Deposits made from accounts not in your name may be returned and the associated grmbet account suspended pending investigation.

4.3 Withdrawal requests are subject to grmbet's identity verification and anti-money laundering ("AML") compliance procedures. grmbet reserves the right to request supporting documentation before processing any withdrawal and to delay payment where AML checks are ongoing.

4.4 grmbet targets a withdrawal processing time of fifteen (15) minutes for Touch n Go eWallet withdrawals under normal operating conditions. This timeframe is indicative only and is not guaranteed. grmbet shall not be liable for delays caused by payment processor outages, banking system maintenance, or regulatory holds.

4.5 Minimum and maximum deposit and withdrawal amounts are as published on the Platform at the time of transaction. These limits may be adjusted based on your account verification status and VIP tier.

5. Bonuses and Promotions

5.1 grmbet offers various bonuses and promotional offers to registered users, including but not limited to welcome bonuses, cashback, free spins, reload bonuses, and VIP loyalty rewards. Each promotion is subject to its own specific terms and conditions, including wagering requirements, minimum deposit thresholds, eligible games, and expiry periods, which are published on the relevant promotion page.

5.2 Bonuses are credited to your account in Malaysian Ringgit (MYR) unless otherwise stated. Bonuses may not be withdrawn directly and must be wagered through the applicable wagering requirement before the resulting winnings become eligible for withdrawal.

5.3 grmbet reserves the right to withhold, modify, or reclaim any bonus where there is reasonable evidence of bonus abuse, including but not limited to: placing low-risk bets to clear wagering requirements, using multiple accounts to claim the same bonus, or engaging in coordinated exploitation with other users.

5.4 All promotions are subject to availability and grmbet may withdraw or amend any promotional offer at any time without prior notice to users who have not yet opted in to that promotion.

6. Gameplay and Fair Use

6.1 All games available on grmbet are supplied by independently certified game studios using certified random number generator ("RNG") systems. Published RTP figures are accurate to the best of grmbet's knowledge based on information provided by studios and verified through third-party audits.

6.2 grmbet does not guarantee any particular outcome in any game. All gaming outcomes are determined solely by the certified RNG systems and, in the case of live dealer games, by the physical dealing of cards or spinning of wheels in real time. Results cannot be influenced by grmbet or the User.

6.3 The use of automated software, bots, scripts, or any other technological tool designed to gain an unfair advantage in any game is strictly prohibited. Detection of such use may result in immediate account suspension and forfeiture of balances.

7. Prohibited Conduct

The following conduct is expressly prohibited on the grmbet Platform:

• Registering or using the Platform if you are under 21 years of age;
• Registering more than one account, whether under your own name or any alias;
• Providing false, incomplete, or misleading registration information;
• Using the Platform for any fraudulent, criminal, or unlawful purpose;
• Exploiting software errors, vulnerabilities, or technical faults to gain an unintended advantage;
• Engaging in collusion with other users or with Platform staff;
• Depositing funds derived from unlawful activity, including but not limited to proceeds of crime or money laundering;
• Attempting to reverse-engineer, decompile, or otherwise circumvent any security measure on the Platform;
• Harassing, threatening, or abusing grmbet staff or other users through any communication channel.

Violations may result in account termination, forfeiture of balances, and referral to relevant law enforcement authorities where appropriate.

8. Intellectual Property

8.1 All content on grmbet.app, including but not limited to the grmbet brand name, logo, website design, text, graphics, game interfaces, and software, is the proprietary intellectual property of grmbet or its licensors and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial gaming purposes only. No right, title, or interest in any Platform content is transferred to you by virtue of your use of grmbet.

9. Limitation of Liability

9.1 To the maximum extent permitted by applicable law, grmbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunity.

9.2 grmbet's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your grmbet account in the thirty (30) days immediately preceding the relevant claim.

9.3 grmbet does not warrant that the Platform will be uninterrupted, error-free, or free from viruses. Scheduled and unscheduled maintenance windows may result in temporary unavailability of some or all Platform features.

10. Account Suspension and Termination

10.1 grmbet reserves the right to suspend or terminate your account at any time, with or without notice, where grmbet determines in its reasonable discretion that you have breached any provision of these Terms, engaged in fraudulent conduct, or pose a risk to the integrity of the Platform or other users.

10.2 Upon termination of your account for cause (i.e., a breach of these Terms), any bonus balance and associated wagering progress shall be forfeited. Uninvested real-money balances will be returned to your registered payment method following completion of any outstanding verification or AML review.

10.3 You may request account closure at any time by contacting grmbet support. Voluntary closure requests are processed within 48 hours. Self-exclusion requests under grmbet's Responsible Gaming Policy take effect immediately.

11. Responsible Gaming

11.1 grmbet is committed to promoting responsible gaming. All registered users have access to the following tools from their account dashboard without requiring any customer service interaction: deposit limits (daily, weekly, monthly), loss limits, session time limits, session time reminders, cool-off periods, and self-exclusion.

11.2 Self-exclusion takes effect immediately upon request and cannot be reversed during the selected exclusion period. Requests to reactivate a self-excluded account before the exclusion period expires will not be processed.

11.3 grmbet is a 21+ platform without exception. If you believe you or someone you know has a problem with gambling, we encourage you to make use of grmbet's self-exclusion tools and to seek assistance from a qualified support organisation. Please also review our full Responsible Gaming policy.

12. Privacy

Your use of grmbet is also governed by grmbet's Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Platform, you consent to data processing as described in the Privacy Policy. A copy of the Privacy Policy is available at grmbet.app/privacy-policy.

13. Amendments to These Terms

grmbet reserves the right to amend these Terms at any time. Material changes will be communicated to registered users by email to the address on file and/or by a prominent notice on the Platform prior to the effective date of the change. Your continued use of grmbet following the effective date of any amendment constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

14. Governing Law and Dispute Resolution

14.1 These Terms shall be governed by and construed in accordance with the laws applicable under the jurisdiction of grmbet's operating licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be referred to binding arbitration in accordance with the rules of the relevant arbitral authority.

14.2 Nothing in this clause shall prevent either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect that party's rights pending the outcome of arbitration.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact grmbet's support team. Support is available 24/7 via live chat on the Platform. You may also reach us by email at: support@grmbet.app (plain text — not a clickable link).